What caused the Hims & Hers data breach?

Hackers used a compromised Okta SSO to access their Zendesk instance, stealing support tickets from Feb 4-7, 2026.

How many people affected by Hims & Hers Zendesk breach?

Company won't say, but reports point to millions of tickets swiped by ShinyHunters.

Is my Hims & Hers data safe after the breach?

Medical records no, but names, contacts from tickets yes — monitor for phishing and ID theft.

Hims & Hers' Zendesk Slip-Up: Hackers Snag Millions of Intimate Support Tickets

Hackers hit Hims & Hers where it hurts: their Zendesk support tickets. Millions stolen, personal details exposed — all because of a sloppy Okta compromise.

Threat Digest Apr 03, 2026 3 min read 18 views

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⚡ Key Takeaways

ShinyHunters exploited Okta SSO to breach Hims & Hers' Zendesk, stealing millions of support tickets. 𝕏
No medical data lost, but personal info exposed; company offers 12 months credit monitoring. 𝕏
Pattern of Zendesk breaches (ManoMano, Crunchyroll) highlights third-party risks in telehealth. 𝕏

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#Hims & Hers breach #Okta SSO #ShinyHunters #Zendesk hack

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Originally reported by Bleeping Computer

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